| 1.Product
Products are guaranteed sold free of manufacturer's defect. In the event that a
defect should occur that is manufacturer related, ProgRama offers a warranty program
for such occurances.
2.Warranty
For any consumer, warranty is an important issue. We therefore ask all consumers
to send defective units directly to ProgRama. All warranties must be accompanied
by a dated proof of purchase. Please note that warranty is only extended to the
purchaser of record. Most ProgRama products carry a warranty of 3 years from the
date of purchase.
3.Core Policy
A core charge is associated with MOST products purchased from ProgRama. In the event
a core charge is associated with the final product; it shall appear on the billing
reading as "Core Charge for." This core charge is a deposit and is returned when
the old rebuildable unit is received. To receive a complete core deposit refund,
the following conditions must be observed:
-The core has to be sent back to ProgRama within 12 months of the original Invoice.
-The core has to be identical to the one supplied. In other words if a Mercedes 210
Climate Control is purchased, a 123 Climate Control cannot be sent in its place.
-The core has to be complete with no missing parts and we ask that it be returned
in a ProgRama box.
-The core should not have any damaged or broken components, i.e. broken LCD, broken
frames. If core is broken, a partial core refund will be issued. Amount issued is
dependent on the salvage value of the unit.
Cores with severe water damage or burnt PCBs (Printed Circuit Boards) will not be
accepted.
4.Returns
ProgRama is not responsible for shipping cost to its location regardless of type
of return (warranty, cores or other). ProgRama however, will provide free ground
return shipping of all warranties to all customers within the continental United
States and Canada.
For non warranty related returns please note:
- We accept only authorized returns within maximum 7 days,
- Unit must be in unopened plastic packaging
- Shipping cost is not refundable.
- We charge 20% restocking fee on these products.
5.Customs & Duties
ProgRama is not responsible for any duties, taxes or surcharges associated with
international shipments.
6.Fees *
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- COD inside of USA
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$25 (COD must be Cashier's Check or Money Order and it is only offered inside of USA)
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- NSF, or Returned Check
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$25
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- Wire Transfer inside of USA
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$25
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- Wire Transfer International
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$50
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* All Fees are subject to change.
7.Privacy Policy
ProgRama is committed to maintaining the integrity and privacy of information given
to it by its consumers. While information is the cornerstone to providing superior
products and services, we understand the importance trust plays in relationships.
To this end, ProgRama will never sell or otherwise distribute sensitive customer
information.
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